Terms and conditions for taking part in the therapeutic holiday

Terms of Participation for Therapeutic Programs

Welcome to the Terms of Participation page of the FuerteVida Parkinson No Limits association. By confirming your participation in our “Therapeutic Holidays,” you fully accept the following terms. These conditions have been drafted to ensure the maximum safety of our participants, the transparency of our processes, and the financial sustainability of our non-profit association.

1. Nature of the Programs and Physical Fitness

FuerteVida Parkinson No Limits is a non-profit organization. Our programs are not commercial holiday packages, nor do they constitute medical treatment or hospital healthcare. The proposed activities are exclusively for the purpose of well-being, socialization, adapted movement and complementary therapeutic activities. The participant declares under their own responsibility that they are physically fit and do not have contraindications incompatible with the program.

2. Communication of Special Needs

To ensure a safe and tailored experience, the participant (or their guardian) must promptly communicate via the registration form any motor limitations, allergies, medical therapy, need for aids, or specific dietary requirements. Failure to communicate relieves the Association of any responsibility for the lack of program adaptation.

3. Booking Process and Financial Contributions

Each program is customized. The reservation will be considered final only upon receipt of the bank transfer confirmation (or the requested deposit). To comply with tax and transparency regulations, it is mandatory to indicate in the transfer reference: “Therapeutic program contribution [Participant’s First and Last Name]”. Each contribution is entirely intended to cover fixed costs and specialized staff. Additional individual services requested on-site from external professionals will be regulated and paid directly to the professional, with no economic or clinical link to the Association.

4. Cancellation and Refund Policy

To confirm a booking for our programs, a 50% deposit of the total cost is strictly required. The Association dedicates a significant amount of time and effort to personalizing each program and securing logistics. Therefore, to protect the financial sustainability of our non-profit organization against unjustified cancellations, while remaining understanding of true emergencies, we have established the following policy:

A. Voluntary Cancellation – Individual Bookings (Without valid medical cause): If a participant decides to cancel their trip for personal reasons, poor organization, a change of mind, or any other non-medical reason, the following penalties will strictly apply:

• More than 15 days before the arrival date: Retention of 100% of the initial deposit (50% of the total program cost).

• 14 days or less before arrival (or no-show): Retention of 100% of the total program cost (no right to refund).

B. Special Conditions for Group Bookings: Given the high organizational complexity and the exclusive commitment of professionals, hotels, and vehicles for groups, the timelines are stricter:

• Payments: 50% deposit upon confirmation. The remaining balance must be paid no later than 60 days before the arrival date.

• Voluntary Group Cancellation (or cancellation of individual spots without medical cause):

  • Up to 60 days before: 50% penalty (retention of the deposit).

  • Between 59 and 30 days before: 80% penalty of the total cost.

  • Less than 30 days before (or no-show): 100% penalty (no refund).

C. Cancellation due to Force Majeure (Strictly with a Medical Certificate): We understand that health is unpredictable. The only exceptions we will accept to the above policies (both for individual bookings and group members) will be in the event of severe illness, accident, or hospitalization of the participant preventing them from traveling, or the death of a first-degree relative. To qualify for this exception:

1. Mandatory requirement: The immediate presentation of an Official Medical Certificate or Death Certificate is strictly required (prescriptions or generic medical notes will not be accepted).

2. If cancelling more than 7 days in advance: The Association will refund the money paid by the participant, retaining only a fixed fee of 150 € to cover administrative, secretarial, and management costs already incurred.

3. If cancelling 7 days or less in advance: Within this timeframe, our external providers (hotels, car rentals) charge us irrevocable cancellation fees. The Association will refund the amount paid minus the 150 € administrative fee PLUS the exact amount our providers charge us as a penalty for the late cancellation.

D. Important Recommendation: Travel Insurance Since the Association cannot financially bear the cost of last-minute unforeseen events, we strongly recommend that all participants purchase Travel Insurance with cancellation coverage from their home country. Should you be unable to travel, this insurance will allow you to recover 100% of your funds without negatively impacting the finances of our non-profit Association.

5. Force Majeure

The Organizer reserves the right to modify, postpone, or cancel the event in case of force majeure (bad weather, strikes, unforeseen closures, health emergencies, or security reasons). In such cases, any refund will exclusively concern the fees actually recoverable by the Association, and no additional compensation shall be due.

6. Safety and Medical Disclaimer

Health is our priority, but the participant accepts that physical activities involve natural risks. The Organizer and its operators are not responsible for falls, freezing, balance alterations, tremors, fatigue, or other physiological symptoms intrinsically linked to Parkinson’s disease. All activities organized directly by FuerteVida Parkinson No Limits are covered by our Civil Liability policy. It is strongly recommended to take out personal travel insurance covering accidents, cancellation, and healthcare.

7. Third-Party Providers and Transport

Hotels, restaurants, sports facilities, and external means of transport operate with total autonomy. The participant accepts that any deficiency, damage, or accident occurring in such facilities or means is the sole responsibility of the respective providers. The Organizer is not responsible for theft or loss of personal items.

8. Behavior and Role of Caregivers

Collaborative and respectful conduct is required. Hostile behavior, verbal or physical aggression, or continuous disturbance of the group will lead to the immediate expulsion of the participant, without the right to a refund. Caregivers accept that they do not have a medical role in the program. They must respect the operators’ instructions and cannot request clinical or nursing assistance from our staff.

9. Protection of Operators and Volunteers

Operators and volunteers act exclusively on behalf of the Organizer. They do not perform clinical health activities and have no personal responsibility toward participants. The participant expressly waives the right to attempt civil or criminal actions or claims against individual natural persons; any claim may only be exercised against the FuerteVida Parkinson No Limits Association.

10. Use of Images

By participating, the participant authorizes the free and non-exclusive use of photographs and videos taken during the stay for informative, promotional, and fundraising purposes of the Association. The withdrawal of consent shall only be valid for the future.

11. Acceptance and Competent Jurisdiction

The payment of the contribution implies having read, understood, and fully accepted these Conditions. For any dispute, the court of Puerto del Rosario (Fuerteventura, Canary Islands) shall have exclusive jurisdiction.